<aside> 👉🏼 Contents Overview User correctable error Palatial processing error General error

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Overview

Project processing may fail because Palatial detects an error in the project files. There are two types of errors:

1. User correctable error - there was an issue detected with the uploaded files (eg. file names of .udatasmith and asset folder do not match)
2. General error - the project is unable to be processed because processing failed due and troubleshooting is required

User correctable error

If you see the following dialogue box or received a similar email, it means that the issue relates to how the uploaded files were prepared.

Common reasons:

• Contents of either the .zip or .udatasmith files were not datasmith content
• .zip folder contains more than just the projectName_asset folder(s) including jpegs, or Datasmith exports, or nested files
• The name of the _assets folder was changed. If your asset.zip had an invalid name during the dashboard upload, please only rename the zip file, do not change the name of the folder inside of the zip or recreate the zip with a new name. If you would like to update the Datasmith file name, please re-export it with a different name using the Datasmith plugin.
• If the three reasons above do not apply, check your Datasmith version. Versions older than Datasmith for Unreal5.3 will cause import issues - uninstall and reinstall the most up to date version before trying again