<aside> 👉🏼 Contents Overview Entire scene is missing Part of the scene is missing Surfaces are missing Materials are incorrect Flickering objects Light bleeding

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Overview

If your project doesn’t look quite right (or is missing altogether), we’ve assembled a list of the most common reasons to help you troubleshoot.

Entire scene is missing

If you only see a blue sky and no geometry, this is due to a mismatch between the .zip and .udatasmith files that were uploaded:

• The .zip contains incorrect data (eg. a folder other than the _assets export was zipped)
• The [fileName]_assets folder was renamed after exporting

Solution: After exporting from Datasmith, avoid changing the name of the _assets folder. Ensure that it is the _assets folder that is being compressed into a .zip and uploaded. If your asset.zip had an invalid name during the dashboard upload, please only change the zip file name, and not the name of the folder inside the zip.

Part of the scene is missing

If parts of your scene are missing, this could be due to the following:

• If using Rhino
  • The block definition layer (the layer where the block is located) was not included as part of the Datasmith export
  • Worksessions were not properly linked and were not exported
  • Missing reference files or plugin licenses
• If using Revit
  • Linked files were not properly loaded
• If using 3dsMax
  • Corona Proxies need to be previewed as full meshes to be exported correctly. If set to boxes or point clouds, they will export as boxes
  • X-Refs and/or plugins were inaccessible when exporting